FAQ

You can use the contact form to cancel your booking. In the case of a cancellation, clients will forfeit their booking fee irrespective of personal circumstances leading to the cancellation. If a client does not arrive on the agreed arrival date or if a cancellation is made on the same day, they will be charged 50% of the total cost of the stay. We recommend that clients arrange travel insurance to cover this cost in case of cancellation.

You can use our contact form to make any required changes to your booking, e.g. number of people, dates of stay, type of accommodation booked, destination, etc. Subject to availability. OK Apartment applies standard tariffs and will arrange a new reservation without extra charge if any changes are made. OK Apartment maintains the right to cancel a reservation if there is no notification about changes before the date of arrival.

From the booking confirmation e-mail, which contains information on the contact person and apartment as well as an interactive access map.

Bookings are confirmed on the basis of a partial payment of the total cost of the stay, made either via bank transfer (NO immediate confirmation) or credit card (immediate confirmation).

The contact person for each apartment will agree a suitable time to meet you to hand over the keys. Contact details are provided in the booking confirmation email.

Check in hours are from 15:00 to 20:00. All apartments allow check in after 20:00. However, sometimes this may imply an additional charge. You must check out before 11:00am. For more information please visit the “check in and check out“ page of the apartment (or villa) you have chosen.

Each apartment description contains information on how to get there. Additionally, you will receive an interactive map with your booking confirmation e-mail.

There are 2 steps: the booking payment and the lodging payment to be made once the keys are handed over. The remaining amount is paid in cash when the keys are handed over on arrival. The customer must also pay a deposit on arrival, which is returned on departure as long as the apartment has been left in a satisfactory condition.

Yes. You can print off an invoice for payments made to OK Apartment from the website or from the booking confirmation e-mail. The remaining payment for the stay is made directly to the proprietors who will issue a receipt to the customer, as they are often unable to dispatch an official invoice.

Customers pay directly through Banco Popular Español or PayPal. The payment system offered by these companies uses the latest technology in secure electronic data transactions. OK Apartment does not have access to credit card numbers.

There will never be any other customer staying in the apartment you have booked.

It depends on the apartment. For more information, see the “Further information” section of the apartment you have selected.

Yes, but not all apartments are equipped with children's beds and/or highchairs. For more information, please see the “equipment” section of the apartment you have selected.

All apartments are completely cleaned for your arrival, and clean towels and bedding are provided. Any further cleaning during the stay is charged to the customer.